puss88 Privacy Policy

puss88 ("we", "us", "our") operates the online gaming platform available at puss88.app and any related subdomains or associated services (collectively, "the Platform"). This Privacy Policy explains how puss88 collects, uses, stores, discloses, and protects the personal data of individuals who register an account with puss88, visit the Platform, or otherwise interact with puss88 in connection with the services we provide.

puss88 is committed to responsible data handling and to respecting the privacy rights of all individuals whose personal data we process, including Malaysian players across Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Bangsar, and beyond. This Policy is written in plain, accessible English and is designed to give you a clear and honest understanding of our data practices.

By registering a puss88 account, accessing the Platform, or otherwise providing personal data to puss88, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any aspect of this Policy, you should not use the puss88 Platform.

This Privacy Policy should be read in conjunction with the puss88 Terms and Conditions, which govern your overall use of the Platform.

puss88 collects personal data in a number of ways, including data you provide directly, data collected automatically when you use the Platform, and data received from third parties. The categories of personal data we collect include:

2.1 Registration & Identity Data

• Full legal name as it appears on your government-issued identification;
• Date of birth (for age verification purposes);
• Email address and contact number;
• Residential address;
• Username and encrypted password;
• Government-issued ID details provided during KYC verification (National IC number, passport number, or equivalent).

2.2 Financial & Transaction Data

• Deposit and withdrawal transaction records, including amounts, timestamps, and payment method details;
• Bank account details, FPX reference numbers, or eWallet account identifiers (Touch 'n Go eWallet, Boost, or equivalent) used in connection with your puss88 account;
• Betting history, game session records, and account balance information.

2.3 Technical & Usage Data

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser type;
• Session duration, pages visited, and in-game interactions;
• Login timestamps and session activity logs;
• Cookie identifiers and similar tracking technology data (see Section 6).

2.4 Communication Data

• Content of communications you send to puss88's support team via live chat or email;
• Survey responses and feedback submitted to puss88.

2.5 Responsible Gaming Data

• Self-exclusion requests, deposit limit settings, loss limit configurations, and cool-off period activations — maintained to give effect to your responsible gaming choices and to fulfil puss88's obligations under applicable licensing requirements.

puss88 uses your personal data only for legitimate purposes connected with the operation of the Platform and the delivery of services to you. Specifically, puss88 uses your personal data to:

1. Create and manage your account — including registering your puss88 account, authenticating your identity at login, and maintaining your account records;
2. Verify your identity and age — to comply with KYC obligations and to enforce puss88's 21+ age restriction in accordance with applicable international gaming authority licensing requirements;
3. Process deposits and withdrawals — to facilitate MYR transactions via FPX, Maybank, CIMB, Public Bank, Touch 'n Go eWallet, Boost, Maybank2u, and Bank Transfer;
4. Provide gaming services — to deliver live casino, slots, sportsbook, Sic Bo, crash games, and all other Platform features to your account;
5. Administer bonuses and promotions — to track eligibility, wagering progress, and fulfilment of promotion terms;
6. Deliver customer support — to respond to your enquiries, resolve account issues, and communicate relevant account information;
7. Comply with legal obligations — including anti-money laundering (AML) monitoring, fraud detection, regulatory reporting, and responding to lawful requests from competent authorities;
8. Maintain Platform security — to detect and prevent unauthorised access, fraud, and abuse of the Platform;
9. Fulfil responsible gaming obligations — to give effect to self-exclusion requests, deposit and loss limits, and to monitor for indicators of problem gambling behaviour as required under applicable licensing conditions;
10. Improve the Platform — using aggregated, anonymised usage data to understand how the Platform is used and to make improvements to the player experience.

puss88 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

puss88 processes personal data on the following legal bases:

• Contractual necessity — processing required to deliver the services you have requested under your puss88 account agreement, including account creation, game delivery, and payment processing;
• Legal obligation — processing required to comply with applicable AML, KYC, licensing, and tax reporting obligations;
• Legitimate interests — processing for fraud prevention, Platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your privacy rights;
• Consent — processing for optional marketing communications, where you have provided explicit consent that may be withdrawn at any time.

puss88 does not sell, rent, or trade your personal data to third parties for their marketing purposes. We share personal data only in the following circumstances and only to the extent necessary:

5.1 Service Providers: puss88 engages trusted third-party service providers who process personal data on our behalf and strictly in accordance with puss88's instructions. These include payment processing providers (FPX, eWallet operators, banking partners), game studio providers, KYC and identity verification service providers, fraud detection and analytics providers, and customer support platform providers. All service providers are bound by confidentiality obligations and data processing agreements.

5.2 Regulatory & Law Enforcement Authorities: puss88 will disclose personal data to competent regulatory authorities, law enforcement agencies, or courts where required by applicable law or by a lawful order. puss88 will, where legally permissible, notify affected account holders of such disclosures.

5.3 Corporate Transactions: In the event of a merger, acquisition, or sale of all or part of puss88's business, personal data held by puss88 may be transferred to the acquiring entity, subject to equivalent data protection obligations being imposed on the recipient.

5.4 Responsible Gaming Authorities: Where required by applicable licensing conditions, puss88 may share relevant data with responsible gaming authorities or self-exclusion scheme administrators in connection with a player's self-exclusion request.

puss88 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit the Platform. puss88 uses the following categories of cookies:

• Essential cookies: Required for the Platform to function correctly, including session management, login authentication, and security token validation. These cannot be disabled without impairing your ability to use the Platform;
• Analytics cookies: Used to collect aggregated, anonymised data about how the Platform is used (pages visited, session duration, device type) to help puss88 improve the player experience. No personally identifiable information is transmitted via analytics cookies;
• Preference cookies: Used to remember your Platform settings, such as language preferences and display options.

You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the Platform but may affect certain preference features. For essential cookies, no opt-out is available as they are strictly necessary for Platform operation.

puss88 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account and identity data: Retained for a minimum of five (5) years following account closure, in accordance with applicable AML and gaming licensing retention requirements;
• Transaction records: Retained for a minimum of five (5) years following the transaction date;
• Responsible gaming records: Self-exclusion records are retained for the duration of the exclusion period plus a minimum of five (5) years following the expiry of the exclusion, to prevent re-registration during the exclusion period;
• Support communications: Retained for two (2) years from the date of the last communication, unless a longer period is required in connection with an ongoing dispute or regulatory matter;
• Technical and usage data: Retained in aggregated, anonymised form for an indefinite period for analytics purposes. Individually identifiable technical logs are retained for up to twelve (12) months.

Where data is no longer required for the purpose for which it was collected and no legal obligation requires its continued retention, puss88 will securely delete or anonymise the data.

puss88 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the Platform;
• Encrypted storage of passwords (no plain-text password storage);
• Role-based access controls restricting employee access to personal data to only what is required for their specific role;
• Regular third-party penetration testing and security audits;
• Multi-factor authentication for administrative access to systems holding personal data;
• Rate-limiting and intrusion detection on all authentication endpoints.

Notwithstanding these measures, no method of internet transmission or electronic storage is completely secure. puss88 cannot guarantee the absolute security of your personal data and shall not be liable for security breaches that are beyond our reasonable control, provided that all reasonable precautions were in place at the time of the breach.

In the event of a data breach that is likely to result in a high risk to your rights and freedoms, puss88 will notify affected individuals without undue delay in accordance with applicable legal requirements.

Subject to applicable law, you have the following rights in relation to your personal data held by puss88:

• Right of access — you may request a copy of the personal data puss88 holds about you;
• Right to rectification — you may request correction of inaccurate or incomplete personal data;
• Right to erasure — you may request deletion of your personal data, subject to puss88's legal retention obligations (for example, AML and gaming licensing requirements may prevent immediate deletion of certain data);
• Right to restriction — you may request that puss88 restrict processing of your personal data in certain circumstances;
• Right to data portability — where processing is based on your consent or a contract and is carried out by automated means, you may request a copy of your personal data in a structured, commonly used, and machine-readable format;
• Right to withdraw consent — where processing is based on your consent (such as for marketing communications), you may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal;
• Right to object — you may object to processing based on legitimate interests where you believe your rights and freedoms override those interests.

To exercise any of the above rights, please contact puss88 via live chat or at [email protected]. puss88 will respond to all data rights requests within 30 days. Complex requests may require a reasonable extension, in which case you will be notified.

puss88 may request verification of your identity before processing a data rights request, to ensure that personal data is not disclosed to an unauthorised person.

The puss88 Platform is strictly intended for adults aged 21 and above. puss88 does not knowingly collect or process personal data of individuals under the age of 21. If puss88 becomes aware that personal data has been collected from a person under the age of 21 without appropriate verification, that account will be immediately closed, all associated data will be deleted (subject to any legal retention requirements in connection with the account closure), and the matter may be referred to the relevant authorities.

Parents and guardians who believe that a minor may have registered a puss88 account should contact [email protected] immediately. puss88 takes underage gambling extremely seriously and will act without delay on any such report.

The puss88 Platform may incorporate content or functionality provided by certified third-party game studios and payment service providers. While puss88 takes reasonable steps to engage only reputable third-party providers and requires them to maintain appropriate data protection standards, puss88 is not responsible for the privacy practices of third-party providers operating their own platforms or systems.

Where a third-party provider processes your personal data as a data processor on behalf of puss88 (for example, a KYC verification provider processing your identity documents), such processing is governed by a data processing agreement between puss88 and that provider, binding them to puss88's instructions and data protection obligations.

puss88 may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or the services we offer. Where material changes are made, puss88 will provide notice to registered account holders via email or via an in-platform notification prior to the changes taking effect.

The "Last updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the Platform following notification of changes constitutes your acknowledgement of the updated Policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way puss88 handles your personal data, please contact us:

puss88 takes all privacy concerns seriously. If you are not satisfied with the outcome of your enquiry, you retain the right to lodge a complaint with the relevant data protection authority in your jurisdiction.